Incident Response Manager
3 days ago
Comcast Technology Solutions is seeking an experienced Incident Response Manager to join our Global Operations team. As a key member of our team, you will be responsible for leading major incident responses effectively and within an established structure.
Key Responsibilities:- Follow our incident management framework in a consistent manner.
- Drive and rely on key performance measures, which will be critical to validating performance and service health.
- Communications speed
- Communications quality
- Communications accuracy
- Stakeholder satisfaction with the communications provided
- You can drive programs to improve alert coverage and accuracy, drive down resolution times, work with owners to complete post mortems on a timely basis, and track the aging of repair items, as well as define other incident management- and problem management-related workflows.
- Partner closely with Product engineers across CTS to promote a culture of operational excellence including hosting regular training as well as reviewing KPIs in rhythm-of-business meetings.
- Contribute to using and extending the CTS framework to build an incident management toolset.
- 5+ years of experience managing incidents and running incident management programs, preferably in large-scale global environments.
- 3+ years of experience working with services running in public cloud platforms such as AWS, Azure, or Google Cloud.
- Understanding of web services (HTTP, Web API, Web protocols).
- Previous experience in ICS (Incident Command Systems) framework and familiarity with ServiceNow.
- ITIL certification will be highly valued.
- Opportunity to work with a dynamic, technology-oriented group.
- Collaborative and inclusive work environment.
- Competitive compensation and benefits package.
- Professional development opportunities.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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Incident Response Manager
2 weeks ago
London, Greater London, United Kingdom DGH Recruitment Full timeAbout the RoleDGH Recruitment is seeking a highly skilled Incident Response Manager to join our team on a permanent basis.Job SummaryThe Incident Response Manager will be responsible for the oversight and management of our Incident and Problem Management processes and directly manages all in-scope Major Incidents, working closely with our technical leads.Key...
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Incident Response Manager
2 weeks ago
London, Greater London, United Kingdom DGH Recruitment Full timeAbout the RoleDGH Recruitment is seeking a highly skilled Incident Response Manager to join our team on a permanent basis.Job SummaryThe Incident Response Manager will be responsible for the oversight and management of our Incident and Problem Management processes and directly manages all in-scope Major Incidents, working closely with our technical leads.Key...
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Incident Response Manager
3 weeks ago
London, Greater London, United Kingdom Dgh Recruitment Full timeAbout the RoleWe are seeking a highly skilled Incident Response Manager to join our team at Dgh Recruitment. As a key member of our organization, you will be responsible for the oversight and management of our Incident and Problem Management processes.Key ResponsibilitiesDirectly manage all in-scope Major Incidents, working closely with cross-functional...
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Incident Response Manager
3 weeks ago
London, Greater London, United Kingdom Dgh Recruitment Full timeAbout the RoleWe are seeking a highly skilled Incident Response Manager to join our team at Dgh Recruitment. As a key member of our organization, you will be responsible for the oversight and management of our Incident and Problem Management processes.Key ResponsibilitiesDirectly manage all in-scope Major Incidents, working closely with cross-functional...
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Incident Response Manager
1 day ago
London, Greater London, United Kingdom DGH Recruitment Full timeMajor Incident Manager Job DescriptionA key role has become available for a Major Incident Manager to join our team at DGH Recruitment.Job Summary:The successful candidate will be responsible for overseeing and managing our Incident and Problem Management processes, directly managing all in-scope Major Incidents, and working closely with our technical...
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Incident Response Manager
1 day ago
London, Greater London, United Kingdom DGH Recruitment Full timeMajor Incident Manager Job DescriptionA key role has become available for a Major Incident Manager to join our team at DGH Recruitment.Job Summary:The successful candidate will be responsible for overseeing and managing our Incident and Problem Management processes, directly managing all in-scope Major Incidents, and working closely with our technical...
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Incident Response Manager
2 weeks ago
London, Greater London, United Kingdom DGH Recruitment Full timeJob Summary:The role of the Major Incident Manager / Incident Manager is a critical position within our organization, responsible for overseeing and managing our Incident and Problem Management processes.Key Responsibilities:Manage all in-scope Major Incidents, working closely with technical leads to ensure timely resolution and minimize business...
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Incident Response Manager
2 weeks ago
London, Greater London, United Kingdom DGH Recruitment Full timeJob Summary:The role of the Major Incident Manager / Incident Manager is a critical position within our organization, responsible for overseeing and managing our Incident and Problem Management processes.Key Responsibilities:Manage all in-scope Major Incidents, working closely with technical leads to ensure timely resolution and minimize business...
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Incident Response Manager
2 weeks ago
London, Greater London, United Kingdom Dgh Recruitment Full timeJob Summary:The role of the Major Incident Manager / Incident Manager is a critical position within our organization, responsible for overseeing and managing our Incident and Problem Management processes. This includes directly managing all in-scope Major Incidents, working closely with our technical leads to ensure seamless operations.Key...
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Incident Response Manager
2 weeks ago
London, Greater London, United Kingdom Dgh Recruitment Full timeJob Summary:The role of the Major Incident Manager / Incident Manager is a critical position within our organization, responsible for overseeing and managing our Incident and Problem Management processes. This includes directly managing all in-scope Major Incidents, working closely with our technical leads to ensure seamless operations.Key...
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Incident Response Manager
1 day ago
London, Greater London, United Kingdom Comcast Corporation Full timeJob SummaryComcast Technology Solutions is seeking an experienced Incident Response Manager to join our Global Operations team. As a key member of our team, you will be responsible for leading major incident responses, ensuring service availability of our Cloud Video Platform (CVP) 24x7, and driving continuous improvement.ResponsibilitiesLead service...
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Incident Response Manager
1 day ago
London, Greater London, United Kingdom Comcast Corporation Full timeJob SummaryComcast Technology Solutions is seeking an experienced Incident Response Manager to join our Global Operations team. As a key member of our team, you will be responsible for leading major incident responses, ensuring service availability of our Cloud Video Platform (CVP) 24x7, and driving continuous improvement.ResponsibilitiesLead service...
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Incident Response Manager
1 day ago
London, Greater London, United Kingdom DGH Recruitment Full timeMajor Incident Manager Job DescriptionA key role has become available for a Major Incident Manager to join our team at DGH Recruitment.Job Summary:The successful candidate will be responsible for overseeing and managing our Incident and Problem Management processes, with a focus on directly managing all in-scope Major Incidents.Key Responsibilities:Manage...
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Incident Response Manager
1 day ago
London, Greater London, United Kingdom DGH Recruitment Full timeMajor Incident Manager Job DescriptionA key role has become available for a Major Incident Manager to join our team at DGH Recruitment.Job Summary:The successful candidate will be responsible for overseeing and managing our Incident and Problem Management processes, with a focus on directly managing all in-scope Major Incidents.Key Responsibilities:Manage...
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Incident Response Manager
7 days ago
London, Greater London, United Kingdom DGH Recruitment Full timeMajor Incident Manager OpportunityA key role has become available for a Major Incident Manager to join our team at DGH Recruitment.Job Summary:The successful candidate will be responsible for overseeing and managing our Incident and Problem Management processes, with a focus on directly managing all in-scope Major Incidents.Key Responsibilities:Manage Major...
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Incident Response Manager
7 days ago
London, Greater London, United Kingdom DGH Recruitment Full timeMajor Incident Manager OpportunityA key role has become available for a Major Incident Manager to join our team at DGH Recruitment.Job Summary:The successful candidate will be responsible for overseeing and managing our Incident and Problem Management processes, with a focus on directly managing all in-scope Major Incidents.Key Responsibilities:Manage Major...
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Incident Response Manager
1 week ago
London, Greater London, United Kingdom Comcast Corporation Full timeJob SummaryComcast Technology Solutions is a software technology company that helps media and entertainment businesses solve their unique media management and video publishing requirements. We are seeking an Incident Response Manager to join our Global Operations team.ResponsibilitiesLead service incident investigations to resolution to ensure service...
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Incident Response Manager
1 week ago
London, Greater London, United Kingdom Comcast Corporation Full timeJob SummaryComcast Technology Solutions is a software technology company that helps media and entertainment businesses solve their unique media management and video publishing requirements. We are seeking an Incident Response Manager to join our Global Operations team.ResponsibilitiesLead service incident investigations to resolution to ensure service...
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Incident Response Manager
7 hours ago
London, Greater London, United Kingdom Comcast Full timeIncident Response ManagerComcast Technology Solutions is seeking an experienced Incident Response Manager to join our Global Operations team. As a key member of our team, you will be responsible for leading major incident responses effectively and within an established structure.Key Responsibilities:Follow our incident management framework in a consistent...
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Incident Response Manager
4 hours ago
London, Greater London, United Kingdom Comcast Full timeIncident Response ManagerComcast Technology Solutions is seeking an experienced Incident Response Manager to join our Global Operations team. As a key member of our team, you will be responsible for leading major incident responses effectively and within an established structure.Key Responsibilities:Follow our incident management framework in a consistent...