Incident Response Manager
3 days ago
Job Summary:
The role of the Major Incident Manager / Incident Manager is a critical position within our organization, responsible for overseeing and managing our Incident and Problem Management processes. This includes directly managing all in-scope Major Incidents, working closely with our technical leads to ensure seamless operations.
Key Responsibilities:
- Manage Major Incidents within shift and out-of-hours rotations, ensuring timely resolution and minimal disruption to our services.
- Drive Incident Management activities, including the resolution of Major Incidents, and work to improve the reliability of our IT Services and end-to-end Customer Service through Experience Level Management.
- Collaborate with technical teams to drive both reactive and proactive Problem Management activities, analyzing data to inform activities following major incidents.
Requirements:
- Proven experience in managing major and complex system failures and issues.
- Strong leadership skills, with the ability to motivate and manage technical teams during high-pressure situations.
- Deep knowledge of service management processes, particularly Incident, Problem, and Change Management.
- Proficiency in producing statistics and reports using PowerBI, ServiceNow, and MS Products.
About Dgh Recruitment:
Dgh Recruitment is a leading provider of recruitment services, specializing in placing top talent in various industries. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.
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Incident Response Manager
3 days ago
London, Greater London, United Kingdom DGH Recruitment Full timeAbout the RoleDGH Recruitment is seeking a highly skilled Incident Response Manager to join our team on a permanent basis.Job SummaryThe Incident Response Manager will be responsible for the oversight and management of our Incident and Problem Management processes and directly manages all in-scope Major Incidents, working closely with our technical leads.Key...
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Incident Response Manager
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London, Greater London, United Kingdom DGH Recruitment Full timeAbout the RoleDGH Recruitment is seeking a highly skilled Incident Response Manager to join our team on a permanent basis.Job SummaryThe Incident Response Manager will be responsible for the oversight and management of our Incident and Problem Management processes and directly manages all in-scope Major Incidents, working closely with our technical leads.Key...
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