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Incident Response Coordinator
3 months ago
About Starling Bank:
Starling Bank is a pioneering financial institution that leverages technology to revolutionize how individuals manage their finances. As a fully licensed bank in the UK, we embody the agility and innovation of a tech company, striving to make banking fairer and more accessible for everyone.
Role Overview:
We are seeking an Incident Response Coordinator to join our Risk and Control Team, reporting directly to the Chief Control Officer. This pivotal role will involve:
- Facilitating the Incident Management process for both Gold and Silver Teams.
- Ensuring compliance with the Incident Management and Escalation Framework while promoting ongoing enhancements.
- Analyzing incident impacts, identifying root causes, and extracting valuable lessons learned.
- Training a dedicated team to effectively lead incident coordination efforts.
This position will initially require onsite presence, transitioning to a hybrid work model thereafter.
Key Responsibilities:
- Evaluating the risk and control landscape through thematic incident reviews.
- Conducting assurance assessments on incidents to foster consistency and continuous improvement.
- Delivering training sessions for stakeholders on incident management and response protocols.
- Creating and updating specialized procedures related to Incident Management.
- Developing comprehensive reporting and management information regarding incident management and associated risk impacts.
- Maintaining an audit trail for incidents, including tracking agreed actions and conducting Post Incident Reviews.
- Collaborating with Risk and Control owners to provide guidance and insights on critical decisions, ensuring accountability in managing risk profiles.
- Contributing to the cultivation of a risk-aware culture within Starling Bank.
- Presenting Risk Management information in a clear and actionable format.
- Assisting stakeholders in identifying risks and establishing controls, including continuous monitoring strategies.
- Recognizing control weaknesses and recommending enhancements.
Candidate Profile:
Key Competencies:
- Exceptional relationship-building skills with stakeholders.
- Analytical mindset to understand risks, controls, and processes effectively.
- Proactive approach to workload management with a strong sense of ownership.
- Ability to challenge existing practices to enhance operational effectiveness.
Essential Skills:
- Proficiency in Microsoft Excel and Google Sheets, with a solid understanding of database management.
- Experience in First or Second line risk management or as a risk advocate within a business unit.
Desirable Knowledge:
- Familiarity with risk management frameworks.
- Background in incident management is highly beneficial.
- Understanding of Operational Risk, Conduct Risk, and Consumer Duty is advantageous.
Employee Benefits:
- Generous holiday allowance with flexibility.
- Additional leave for personal milestones.
- Enhanced annual leave based on tenure, with options to buy or sell extra days.
- Paid volunteering time annually.
- Comprehensive pension scheme with salary sacrifice options.
- Life insurance and income protection coverage.
- Private Medical Insurance with extensive support services.
- Family-friendly policies and referral incentives.
- Access to a wellness platform and retail discounts.
- Opportunities for initiatives like Cycle to Work and Electric Vehicle leasing.
Our Commitment:
At Starling Bank, we value diversity and encourage individuals from all backgrounds to apply. We believe in fostering an inclusive environment where everyone can thrive.
