Incident Response Manager
7 hours ago
Comcast Technology Solutions is seeking an experienced Incident Response Manager to join our Global Operations team. As a key member of our team, you will be responsible for leading major incident responses effectively and within an established structure.
Key Responsibilities:- Follow our incident management framework in a consistent manner.
- Drive and rely on key performance measures, which will be critical to validating performance and service health.
- Communications speed
- Communications quality
- Communications accuracy
- Stakeholder satisfaction with the communications provided
- You can drive programs to improve alert coverage and accuracy, drive down resolution times, work with owners to complete post mortems on a timely basis, and track the aging of repair items, as well as define other incident management- and problem management-related workflows.
- Partner closely with Product engineers across CTS to promote a culture of operational excellence including hosting regular training as well as reviewing KPIs in rhythm-of-business meetings.
- Contribute to using and extending the CTS framework to build an incident management toolset.
- 5+ years of experience managing incidents and running incident management programs, preferably in large-scale global environments.
- 3+ years of experience working with services running in public cloud platforms such as AWS, Azure, or Google Cloud.
- Understanding of web services (HTTP, Web API, Web protocols).
- Previous experience in ICS (Incident Command Systems) framework and familiarity with ServiceNow.
- ITIL certification will be highly valued.
- Opportunity to work with a dynamic, technology-oriented group.
- Collaborative and inclusive work environment.
- Competitive compensation and benefits package.
- Professional development opportunities.
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications:(if applicable)
Relative Work Experience:5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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