Service Centre Coordinator
6 days ago
About the Role
We are seeking a highly skilled Service Centre Coordinator to join our team at Mettler-Toledo International Inc. This is an exciting opportunity for a practical and technical professional to work in a laboratory-related environment, with full training provided.
Key Responsibilities
- Generate and send quotations to customers within agreed Service Level Agreements (SLAs).
- Manage leads, escalations, contract amendments, and provide outstanding customer service.
- Collaborate with cross-functional teams to drive continuous improvement.
- Schedule and document tasks efficiently using software tools.
Requirements
- Strong organizational and time-management skills.
- Excellent communication and customer service abilities.
- Proficiency with scheduling and documentation software.
What We Offer
- A competitive salary of £40,000 - £60,000 per annum, depending on experience.
- International career development opportunities.
- An inclusive and diverse work environment.
- Flexible working patterns and enhanced family-friendly policies.
- Individual learning and development support.
- 25 days' annual leave, plus Bank Holidays, with increasing entitlement up to 29 days upon predefined milestones.
- BUPA healthcare, EAP service, and wellbeing portal access.
- Trustee-based pension scheme and life assurance benefits.
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