Service Coordinator
6 days ago
Job Summary
Our Single Point of Access (SPA) service is based at New Parks Health Centre, providing a central point for all referrals, information, advice, and signposting for Community Health Services.
We are seeking a Service Coordinator to join our team, responsible for the coordination and management of patients and professionals through defined pathways.
Main Responsibilities
- Work as a team player, supporting other team members to deliver the best possible service from the Communication Centre.
- Contribute to creating a culture of open, honest communication and feedback to benefit all team members.
- Receive calls from professionals and patients, dealing with queries and administrative tasks.
- Organise and coordinate activities between different organisations to prevent acute admission and facilitate discharge in line with agreed protocols.
- Make outbound calls to patients and professionals to coordinate patient care according to agreed pathways and service agreements.
- Maintain learning and compliance with training requirements for the role.
- Participate in supervision via agreed review and appraisal mechanisms.
- Ensure data security and maintain the confidentiality of staff and patients at all times.
- Keep records up to date and maintained in an accurate and diligent manner.
- Contribute to the database for patients (SystmOne), updating records and collecting data for audit purposes.
- Contribute to a high-performance, continuous improvement environment by spotting gaps in processes and bringing them to the attention of your Manager.
- Act upon patient and professional feedback in a timely and proactive manner to address service issues promptly.
About Us
Leicestershire Partnership NHS Trust provides a range of community health, mental health, and learning disability services for people of all ages. We aim to develop a workforce that reflects our community, actively implementing equal opportunities in employment and service delivery.
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