Customer Service Liaison

4 weeks ago


Brentwood, Essex, United Kingdom Crest Nicholson plc Full time
About the Role

Crest Nicholson is seeking a skilled Customer Service Coordinator to join our team in Brentwood. As a key member of our customer-focused team, you will play a vital role in ensuring our customers have a seamless and positive experience throughout their new home purchase journey.

As a Customer Service Coordinator, you will be responsible for guiding and supporting our customers through any initial snagging issues or areas in need of remedial work. You will also communicate with other members of the public affected by our construction sites, resolving their queries and reporting important information to the site teams.

Key Responsibilities
  • Coordinate with contractors and technicians to complete works efficiently and with minimal disruption to customers
  • Follow up with customers to ensure any issues are resolved to their satisfaction
  • Manage multiple cases simultaneously, prioritizing tasks and deadlines
  • Deliver exceptional customer service, handling difficult conversations and managing expectations
  • Work collaboratively with senior customer service teams and have an escalation chain for more serious faults or defects
What We Offer

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. As an employer of choice, we offer a range of benefits, including:

  • 28 days annual leave
  • Private Medical Insurance Family cover or Healthcare Cash Plan Family cover
  • Annual bonus scheme
  • Pension scheme
  • Sharesave scheme
  • Life Assurance
  • Personal Accident Insurance
  • Cycle to work scheme

We are an inclusive employer, considering flexible working requests for all roles. We seek to be an ethical and progressive employer, encouraging a culture of openness, creativity, and continuous professional development, and rewarding the effectiveness and loyalty of our employees as an equal opportunities employer.



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