Customer Service Representative
2 months ago
Exciting Opportunity: Customer Services Assistant
We are seeking a highly motivated and customer-focused individual to join our team at Essex County Council as a Customer Services Assistant.
This is an excellent opportunity to be part of a dynamic and inclusive team dedicated to serving the community.
Key Responsibilities:
- Provide exceptional customer service to library patrons, responding to their queries and concerns in a professional and courteous manner.
- Assist customers with IT skills and self-service equipment, ensuring they have the necessary support to access library resources.
- Conduct interactive sessions for parents and toddlers, promoting literacy and a love of reading.
- Ensure Health & Safety standards are met, maintaining a safe and secure environment for customers and staff.
- Assist in promotional activities, helping to promote library services and events to the community.
- Aid customers in using the library catalogue effectively, providing guidance and support as needed.
- Monitor stock circulation and management, ensuring that library resources are accurately recorded and maintained.
- Analyze data to improve services, identifying areas for improvement and making recommendations for change.
- Provide support in various operational tasks, contributing to the smooth running of the library.
Requirements:
- Valid Driving Licence
- Proficiency in IT systems
- Previous customer service experience
- Strong communication skills
- Team player with innovative ideas
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