Customer Service Representative

2 months ago


Brentwood, Essex, United Kingdom Essex County Council Full time

Exciting Opportunity: Customer Services Assistant

We are seeking a highly motivated and customer-focused individual to join our team at Essex County Council as a Customer Services Assistant.

This is an excellent opportunity to be part of a dynamic and inclusive team dedicated to serving the community.

Key Responsibilities:

  • Provide exceptional customer service to library patrons, responding to their queries and concerns in a professional and courteous manner.
  • Assist customers with IT skills and self-service equipment, ensuring they have the necessary support to access library resources.
  • Conduct interactive sessions for parents and toddlers, promoting literacy and a love of reading.
  • Ensure Health & Safety standards are met, maintaining a safe and secure environment for customers and staff.
  • Assist in promotional activities, helping to promote library services and events to the community.
  • Aid customers in using the library catalogue effectively, providing guidance and support as needed.
  • Monitor stock circulation and management, ensuring that library resources are accurately recorded and maintained.
  • Analyze data to improve services, identifying areas for improvement and making recommendations for change.
  • Provide support in various operational tasks, contributing to the smooth running of the library.

Requirements:

  • Valid Driving Licence
  • Proficiency in IT systems
  • Previous customer service experience
  • Strong communication skills
  • Team player with innovative ideas


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