Second Line Technical Support Specialist
3 days ago
A fantastic opportunity has arisen for a 2nd Line Service Engineer to join a national IT Support company based in Lincoln. Our client is the UK's leading Cyber Security and IT Support business with outstanding values and a passion to deliver service seamlessly by making a genuine difference to their clients.
As a 2nd Line Engineer, your role will be a mix of working on client projects, service desk escalations, and on-site installations. You will be responsible for providing mentoring and support to other members of the team, providing remote technical support via email and telephone to end users, diagnosing and resolving operational problems and queries as quickly as possible.
Main Responsibilities:- Provide technical guidance and support to junior team members.
- Offer remote technical assistance to end users, resolving issues efficiently and effectively.
- Conduct on-site installations and support for hardware and software.
- Contribute to the development of standard configurations, documentation, and procedures to enhance process efficiency.
- Implement technical solutions for client and internal projects.
- Monitor client infrastructure remotely through our RRM system.
- Experience in customer service, with a focus on building and maintaining strong customer relationships.
- Knowledge of helpdesk/PSA/RMM systems and ability to adapt to new software/programs.
- Strong understanding and experience of the Microsoft desktop and server stack, including Windows 10, Windows Server, Office 365, and Microsoft Azure.
- Good broad knowledge of networking technologies and concepts, such as LAN/WAN, DHCP, etc.
- Monday-Friday working hours.
- Salary £30,000 - £35,000 depending on experience.
- 25 Days Annual Leave per year plus bank holidays.
- Extensive training opportunities.
If you are passionate about IT and Cyber Security and want to be part of a fantastic team, please do not hesitate to contact us for more details.
Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
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