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Technical Support Specialist

2 months ago

Lincoln, Lincolnshire, United Kingdom Paradigm Employment Services Full time
About the Role

We are seeking a highly skilled 2nd Line Service Engineer to join our team at Paradigm Employment Services Ltd. As a key member of our IT support team, you will be responsible for providing technical support to our clients and internal stakeholders.

Main Responsibilities
  • Provide remote technical support via email and telephone to end users, diagnosing and resolving operational problems and queries as quickly as possible.
  • On-site support and installation of hardware and software, specifying, recommending, providing, configuring, and implementing equipment and software in accordance with client requirements.
  • Contribute to the production of standard configurations, documentation, and procedures to streamline processes and produce efficiencies within the company.
  • Build and maintain relationships with clients, implementing technical solutions for client and internal projects.
  • Remote monitoring of client infrastructure through our RRM system.
Requirements
  • Experience of customer service, building and maintaining customer relationships.
  • Ability to communicate clearly and concisely to all levels.
  • Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs.
  • A strong understanding and experience of the Microsoft desktop and server stack, including Windows 10, Windows Server, Office 365, and Microsoft Azure.
  • A good broad knowledge of networking technologies and concepts, such as LAN/WAN, DHCP, etc.
What We Offer
  • A competitive salary of £30,000 - £35,000 depending on experience.
  • 25 days annual leave per year plus bank holidays.
  • Extensive training and development opportunities.