Technical Support Specialist
22 hours ago
Job Summary
">We are seeking a skilled Mobile Support Engineer to join our team at Bamford Bus Company Limited.
">About the Role
">The successful candidate will be responsible for delivering high-quality aftersales services to Wrightbus customers, ensuring their needs are met and exceeding expectations.
">Key Responsibilities
">- ">
- To control and facilitate the provision of excellent customer service, handling daily queries and resolving issues in a timely manner.">
- To work closely with the Regional Service Manager to ensure effective communication and coordination between departments.">
- To maintain accurate records and reports, providing valuable insights to inform business decisions.">
- To identify opportunities for process improvements, implementing changes that enhance efficiency and productivity.">
- To collaborate with cross-functional teams to achieve shared goals and objectives.">
Requirements
">We are looking for an experienced professional with exceptional soft skills and technical expertise. The ideal candidate will have:
">Essential Skills
">- ">
- Proven experience in customer-facing roles, preferably in a similar industry or sector.">
- Excellent communication, interpersonal, and problem-solving skills.">
- A strong ability to work independently and as part of a team.">
- Proficiency in Microsoft Office Suite, particularly Excel and Word.">
- Familiarity with customer relationship management (CRM) software.">
Desirable Skills
">- ">
- Bachelor's degree in a relevant field, such as engineering, business, or operations management.">
- Prior experience working with CRM systems and data analysis tools.">
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.">
- Familiarity with industry-specific software and technologies.">
What We Offer
">In return for your hard work and dedication, we offer a competitive salary package, including:
">Salary Range
">$65,000 - $85,000 per annum, depending on experience.
">Benefits
">- ">
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.">
- Ongoing training and development opportunities to enhance your skills and knowledge.">
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.">
Why Join Us?
">Bamford Bus Company Limited is a leading player in the transportation industry, committed to excellence and innovation. As a member of our team, you will have the opportunity to work on challenging projects, develop your skills, and contribute to our company's success.
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