Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues, and personalizing their experience through multiple communication channels.
Key Responsibilities- Provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.
- Collaborate across multiple digital channels to personalize each interaction with a customer.
- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
- Support teams within the business operations function as needed, including risk management, compliance and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
We offer a competitive salary of £25,500 and a comprehensive training program to ensure your success in this role. You will be part of a supportive team that will guide you every step of the way. We value our employees and offer a range of benefits, including opportunities for career growth and development.
Barclays ValuesWe are committed to upholding the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship. These values are at the heart of everything we do and guide our behavior and decision-making. We also expect our employees to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – which is our operating manual for how we behave.
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