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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and empathetic Customer Service Ambassador to join our Customer Services team at Peoples Partnership. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Manage Customer Inquiries: Handle a wide range of customer queries and requests across various products and processes, providing professional, helpful, and empathetic service through effective communication.
- Active Listening: Utilize your active listening skills to understand and support customers, ensuring their needs are met and service standards are maintained.
- Complaint Resolution: Work with a first contact resolution focus when handling complaints, resolving issues within your control or escalating through our resolution and complaints processes.
- Contribute to Team Success: Contribute to the department meeting service standards and service levels by meeting your own performance objectives.
- Competitive Benefits: Enjoy 25 days holiday, bank holidays, birthday off, and 2 volunteering days.
- Training and Development: Access to training and development opportunities to enhance your skills and career.
- Employee Perks: Benefit from a subsidised canteen, rewards scheme with discounts, and more.
- Award-Winning Pension: Enjoy an award-winning pension and healthcare cover.
- Wellness Initiatives: Take advantage of an onsite gym, personal trainer access, and more.
Our culture prioritises respect, support, diversity, and work-life balance. We strive to create a positive and inclusive work environment that values our employees' well-being and growth.
