Customer Service Representative

4 weeks ago

Cardiff, United Kingdom Legal & General Full time
Company Overview

Legal & General is a leading financial services group and major global investor, committed to building a better society for the long term. We aim to create brighter financial futures for our customers by investing their money in things that make life better for everyone.

Job Summary

We are seeking a highly skilled Customer Service Specialist to join our Retail Annuities team. As a key member of our team, you will be responsible for providing exceptional customer service to our existing customers or their representatives, while also identifying opportunities to deliver outstanding customer experiences. You will work in a hybrid role, splitting your time between our Cardiff office and working from home.

Key Responsibilities

• Provide customer service to our existing customers or their representatives, ensuring that their needs are met and exceeded.
• Identify opportunities to deliver outstanding customer experiences, while ensuring that the outcome is correct for the customer and aligned to Legal & General's quality standards, regulatory requirements, and treating customers fairly policies.
• Obtain relevant customer information through appropriate communication channels, such as telephone, email, messaging, correspondence, online, and IT systems.
• Provide support for projects, such as system, process, and regulatory changes, and deliver business implementation activities, such as changes to process and call frameworks.
• Accurately record information on IT systems.
• For our most vulnerable customers, consider their circumstances and needs, and take additional steps to support them through their interactions with Legal & General.

Requirements

• Proven ability to prioritize and manage queries, while giving due consideration to team performance and activities.
• Good commercial awareness and excellent written and verbal communication skills.
• A high degree of energy, drive, and enthusiasm, with the ability to work in a fast-paced environment.
• Experience of contributing to cross-functional business teams is desirable.
• Experience of building effective relationships in complex environments, with good interpersonal skills and the ability to successfully engage and influence a broad range of individuals.
• IT skills and the ability to learn new systems and processes quickly.

What We Offer

At Legal & General, we offer a competitive package that looks after all the things that are important to you. This includes:
• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution and life assurance.
• Private medical insurance (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
• Competitive family leave and the option to participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
• Many discounts we offer, both for our own products and at a range of high street stores and online.

Additional Information

Legal & General is a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. We strive to be open, mindful, and inclusive, and are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

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