Customer Service Representative

2 weeks ago


Croydon, Greater London, United Kingdom Pension Protection Fund (PPF) Full time
About the Role

We're the Pension Protection Fund, a leading organization dedicated to protecting millions of people in the UK who belong to defined benefit pension schemes. Our mission is to provide exceptional service to our members, ensuring their financial security and well-being.

We're seeking a highly motivated and customer-focused individual to join our award-winning Member Services team as a Contact Centre Trainee. This is an exciting opportunity to develop your customer service skills and contribute to the success of our organization.

Key Responsibilities
  • Provide exceptional customer service to our members, responding to their queries and concerns in a timely and professional manner.
  • Work collaboratively with our team to achieve excellent service standards and resolve complex issues.
  • Develop and maintain a thorough understanding of our products and services, ensuring accurate information is provided to our members.
  • Participate in ongoing training and development programs to enhance your skills and knowledge.
What We Offer

We're committed to supporting your career growth and development. As a Contact Centre Trainee, you'll have access to a comprehensive training program, including a Customer Service Practitioner Level 2 apprenticeship. You'll also have the opportunity to work with a talented team, learn from experienced colleagues, and contribute to the success of our organization.

We're proud to be a Disability Confident Leader and welcome applications from candidates with disabilities. We're committed to creating an inclusive and diverse workplace, where everyone feels valued and supported.

We're happy to discuss flexible working arrangements to ensure our employees can balance their work and personal life.



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