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Technical Lead

2 months ago

Fareham, Hampshire, United Kingdom Talent Locker Full time

Technical Support Lead (MDM Intune)

Job Summary

Talent Locker is seeking a highly skilled Technical Support Lead to join our team. As a Technical Support Lead, you will be responsible for leading the MDM device management and operational IT support teams, providing continuous improvement to ITSM processes.

Key Responsibilities

  • Lead on MDM device management and operational IT support, providing continuous improvement to ITSM processes.
  • Provide senior technical IT support and have strong MDM, Intune, and basic scripting knowledge (PowerShell/SQL) with an all-round tech background.
  • Support ITSM processes to ensure business continuity across multiple regional systems.
  • Manage technical documentation and SOP updates.
  • Provide testing support in coordination with application and integration teams.
  • Oversee monitoring and proactive remediation actions using tools like Splunk and Meraki.
  • Lead regional Windows and iOS patching and compliance.
  • Maintain regional device policies.
  • Support regional device deployment.
  • Manage MDM regional management.
  • Oversee access and admin rights requests for technical teams.
  • Provide access support for third-party partners.
  • Offer Level 3 application and integration support.
  • Lead archiving projects.
  • Document and test the end-to-end break-fix process for the Service Desk team.
  • Extract data from various databases.
  • Facilitate the deployment of technologies.
  • Support external teams with connection and access management.

Requirements

  • Strong MDM, Intune, and basic scripting knowledge (PowerShell/SQL) with an all-round tech background.
  • Experience in ITSM processes and technical documentation.
  • Ability to lead and manage teams.
  • Excellent communication and problem-solving skills.

What We Offer

  • A competitive salary range of £425-475 per day.
  • A hybrid working arrangement with 2 days on-site and 3 days remote/WFH.
  • The opportunity to work with a talented team and contribute to the success of Talent Locker.