Complaint Resolution Specialist

1 week ago

Wolverhampton, Wolverhampton, United Kingdom Huntswood Full time

Huntswood is seeking a skilled Senior Complaint Handler to join a high-profile project for a leading retail bank. As a Senior Complaint Handler, you will be responsible for delivering exceptional customer service by resolving complaints in a timely and professional manner. Your expertise in business banking complaints will be invaluable in investigating customer complaints and communicating resolutions through bespoke letters and phone calls. Key responsibilities include:

* Providing high-quality service to customers by resolving complaints efficiently
* Utilizing your experience to collect information and deliver the right outcome to customers
* Interrogating various systems to gather information and support your decisions
* Preparing clear and compliant communication with customers through bespoke letters

The ideal candidate will have a minimum of 24 months of experience in banking complaint handling, including writing final response letters. Business banking product experience is advantageous, as is knowledge of FCA and FOS regulations. Excellent communication and interpersonal skills are essential, along with the ability to work independently and as part of a team. Strong attention to detail and the ability to navigate in-house databases are also required. If you are a skilled and experienced Senior Complaint Handler looking for a new challenge, we encourage you to apply.

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