Technical Support Team Lead
4 weeks ago
At Jumar Solutions, we're seeking a highly skilled Techincal Support Team Lead to join our dynamic team. As a key member of our technical support team, you will be responsible for leading and mentoring a team of technical support engineers to deliver high-quality service to our clients.
Responsibilities:
• Provide leadership and escalation across a technical support team
• Provide hands-on technical support with strong technical knowledge around Azure Cloud Technologies
• Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved
• Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel
• Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery
Requirements:
• Strong operational knowledge in cloud platforms (Azure) and On-prem technologies
• Desktop support of Microsoft stack technologies and Wintel environment experience
• Experience with ITIL frameworks, effectively managing incidents, problems, and changes
• Proven experience in leading and mentoring technical teams
What we offer:
At Jumar Solutions, we offer a competitive salary and a range of benefits, including opportunities for professional growth and development. If you're a motivated and experienced technical leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
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