Digital Research Director

1 day ago


London, Greater London, United Kingdom Trustpilot, Inc. Full time

About the Role

Trustpilot, Inc. is seeking a highly skilled Digital Research Director to shape the strategic direction of user research initiatives and drive research for key current projects as well as visionary, future-focused initiatives.

  • As a Digital Research Director, you will lead the development of innovative research methodologies, designing and refining novel approaches to address complex, cross-functional challenges.
  • You will champion research-driven insights, ensuring they shape product development and design.
  • The ideal candidate will guide cross-functional research processes, collaborating closely with product designers to distill, communicate, and transform data into actionable insights that directly influence strategic product decisions.
  • A successful Digital Research Director will develop and lead high-quality research proposals that clearly articulate research objectives, align stakeholders, and define the scope, ensuring research initiatives are strategically integrated into the product roadmap.

Salary Information

We offer a competitive compensation package of $150,000 per year, plus bonus, and a range of benefits including 25 days holiday per year, increasing to 28 days after 2 years of employment, two paid volunteering days a year, and access to a popular mindfulness app.

Required Skills and Qualifications

The ideal candidate will have 7+ years of UX research experience, with demonstrated success in leading complex and cross-functional research projects that drive significant product improvements.

  • Expertise in designing and implementing impactful research strategies, with the ability to create and oversee implementable plans for solving complex challenges at scale.
  • Proven track record of setting a high standard for research quality, with a portfolio of case studies that demonstrate thought leadership, analytical rigor, and the ability to influence product direction.
  • Deep experience with product roadmaps and strategy, with a demonstrated ability to identify knowledge gaps, align research with business goals, and work collaboratively with cross-functional partners to prioritize high-impact research.
  • Dedication to advancing UX research practices, with experience in mentoring researchers and educating colleagues on methods, fostering a culture of research excellence.


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