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Configuration Management Service Specialist

2 months ago

Cheltenham, Gloucestershire, United Kingdom BT Group Full time
About the Role

We are seeking a highly skilled Configuration Management Service Engineer to join our specialist security team at BT Group. As a key member of our team, you will be responsible for delivering and operating brilliant services for our special customers, working to contracted Service Level Agreements (SLAs) and Service Level Targets (SLTs).

Key Responsibilities
  • Deliver and operate services for our special customers, ensuring high-quality results and meeting SLAs and SLTs.
  • Work collaboratively with our onsite BT Service Team to achieve exceptional results.
  • Responsible for Cabling Infrastructure Configuration updates and Firestopping records within Microsoft Access databases.
  • Lead on Existing and New Firestopping installations, ensuring compliance and quality standards.
  • Install, terminate, test, fault rectify, and patch Copper and Fibre Infrastructure Cabling.
  • Install and repair AV equipment, ensuring seamless integration.
  • Support the team in assessing customer requirements, planning, and installing solutions.
  • Lay and connect underground cables, ensuring safety and quality standards.
  • Perform proactive Maintenance on various services, working alongside 3rd Party Suppliers.
  • Raise, monitor, and close Service tickets as part of the service team Helpdesk duties.
Requirements
  • Able to work with minimal supervision, demonstrating independence and self-motivation.
  • 'Can do' attitude, with a strong focus on customer satisfaction.
  • Excellent communication skills, engaging with team members, managers, suppliers, and customers.
  • Willingness and drive to learn new things, constantly developing skills and knowledge.
  • Strong problem-solving skills, with the ability to work under pressure.
Desired Experience
  • GCSE Level (or equivalent)– including Maths & English.
  • City and Guilds Level 3 (or equivalent) in Structured (Data and Fibre) Infrastructure Cabling and Testing.
  • Experience of the installation, termination, and testing of Infrastructure Cabling.
  • IT Skills (Office 365) including Microsoft Access.
Security Clearance

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance. The role is subject to you gaining and keeping the necessary level of security clearance needed to undertake your work.

Diversity and Inclusion

BT Group values diversity and inclusion, and we encourage applications from all sections of the community. We are committed to creating an inclusive environment where everyone has the opportunity to succeed.

What's in it for you?

At BT Group, we offer a competitive salary, a range of benefits, and opportunities for professional development. You will be part of a dynamic team, working on challenging projects, and contributing to the success of our organization.

  • A competitive starting salary, embedded in a fantastic total reward package, including on-target bonus.
  • If you contribute 5% to your Pension, BT will contribute 10%.
  • 25 days annual leave (plus bank holidays), increasing with service.
  • 18 weeks' paid parental leave, and up to two weeks paid leave for Carers.
  • Huge range of flexible benefits, including cycle to work, private healthcare, season ticket loans, and retail discounts.
  • World-class training and development opportunities in an inclusive environment.
  • Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sport.