IT Support Specialist

4 weeks ago


Wigan, Wigan, United Kingdom ECS Resource Group Ltd Full time
1st Line Support Engineer

Job Summary: We are seeking a skilled and proactive 1st Line Support Engineer to join our IT support team. The successful candidate will be responsible for providing technical support to internal and external users, resolving incidents in a timely and efficient manner, and contributing to the improvement of our service delivery.

Key Responsibilities:
  1. Provide technical support to users via telephone, email, and ticketing systems.
  2. Log, categorize, and prioritize incidents in the service desk system.
  3. Troubleshoot and resolve technical issues, escalating complex problems to 2nd line support where necessary.
  4. Assist with the configuration and installation of new equipment and software.
  5. Perform basic user administration tasks, such as password resets and account setups.
  6. Keep users informed of the status of their requests and ensure timely communication.
  7. Contribute to knowledge base articles and documentation to help improve future incident handling.
  8. Participate in team meetings, providing feedback and suggestions to improve service delivery.

Requirements: The ideal candidate will have excellent communication skills, a passion for technology, and strong problem-solving abilities. Experience in a similar role or relevant industry experience is desirable.

About ECS Resource Group Ltd: ECS Resource Group Ltd is a leading recruitment agency specializing in IT and technical recruitment. We are committed to providing exceptional service to our clients and candidates.


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