Medical Receptionist
4 weeks ago
About the Role
Attenborough Surgery is seeking a highly skilled and organized Medical Receptionist to join our team. As a Medical Receptionist, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing patient records, and performing administrative tasks.
Key Responsibilities
- Greet and direct patients as they arrive for appointments
- Deal with telephone requests and enquiries
- Process repeat prescription requests
- Make appointments for practice patients with the appropriate Health Care professional
- Process requests for home visits
- Take and deliver messages
- Process non NHS claim forms and private referral letters
- Collection of Fees for non-NHS work
- Updating patient computer records as required
- Informing patients the results of test and investigations
- Filing of manuscript information, and maintenance of patients medical records
- Testing the clarity of the telephone message in accordance with Practice procedures
- Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures
- Receiving specimens from patients, and batch delivery to collection point
Requirements
- GCSEs in Maths and English
- Customer Service experience
- Call centre experience
- General computer skills
What We Offer
We offer a competitive salary and a comprehensive training program to ensure your success in this role. If you are a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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