IT Support Specialist Cambridge
2 weeks ago
We are seeking a highly skilled and motivated Service Desk Analyst to join our team in Cambridge. As a key member of our support team, you will be responsible for providing technical support to our clients, resolving issues efficiently, and maintaining high levels of customer satisfaction.
Key Responsibilities:- Provide first-line technical support to customers via phone, email, and other communication channels.
- Maintain accurate records of all interactions and issues resolved.
- Collaborate with internal teams to resolve complex technical issues.
- Continuously improve knowledge and skills through training and professional development.
- Work effectively in a fast-paced environment with multiple priorities and deadlines.
The successful candidate will have excellent communication and problem-solving skills, with a strong ability to work under pressure and deliver results in a timely manner.
Salary and BenefitsWe offer a competitive salary range of £30,000 - £35,000 per annum, depending on qualifications and experience. Additionally, we provide a range of benefits, including hybrid working options, opportunities for career growth and development, and a supportive team environment.
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