Technical Support Specialist

2 weeks ago


Pampisford, United Kingdom Maverick Associates Full time
Job Overview

Maverick Associates is seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Cambridge.

The successful candidate will be the primary point of contact for customers reporting IT issues, providing exceptional service over the phone and resolving problems efficiently.

Main Responsibilities:
  • Maintain high service levels through effective communication and time management.
  • Continuously develop technical skills and knowledge to deliver first-time fix solutions.
  • Document fixes within internal systems and participate in out-of-hours on-call rotation.
  • Provide on-site assistance at customers' locations, showcasing strong computer and IT skills.
Requirements:
  • Desirable qualifications: CCNA or CompTIA certification.
  • Excellent communication and interpersonal skills, with a focus on delivering excellent customer service.
  • Motivation and willingness to learn, coupled with the ability to work independently and as part of a team.
  • Demonstrated logic and reasoning skills, with a valid driving license.
Compensation:

We offer a competitive salary of £45,000 - £55,000 per annum, commensurate with experience.



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