Customer Service Representative CO1/2

3 weeks ago


Twickenham, United Kingdom FirstGroup Full time
Job Description

As a Train Travel Experience Expert, you will be responsible for providing exceptional customer service to our passengers. This includes approaching customers in the station concourse to offer assistance with purchasing tickets and recommending the best routes for their journey.

  • You will work closely with colleagues to ensure that all customers receive the help they need to travel confidently by train.
  • Proactively assist customers with self-service machines and perform routine maintenance on ticket vending machines.
  • Maintain a high level of product knowledge about not only our services but also key destinations, attractions, and London transport.


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