Customer Service Operations Coordinator

6 days ago


Twickenham, United Kingdom Spencers Recruitment Full time

Spencers Recruitment is seeking a Customer Service Executive to join our dynamic team.

We are looking for a passionate individual who can deliver exceptional customer experiences and thrive in a fast-paced e-commerce environment.

Key Responsibilities:

  • Manage customer service operations processes effectively, ensuring timely resolution of customer queries and issues.
  • Demonstrate expert knowledge of the company's products and services, providing accurate information and recommendations to customers.
  • Accurately log and maintain customer service cases using internal systems, ensuring data integrity and compliance with regulatory requirements.
  • Handle customer service and operations data with precision and attention to detail, identifying trends and areas for improvement.

About You:

  • At least 1 year of experience in customer service or customer experience roles, preferably within an e-commerce or retail setting. Familiarity with CRM and ERP systems is essential.
  • Strong attention to detail and a commitment to maintaining high-quality data and systems.
  • Exceptional written and verbal communication skills, with the ability to communicate complex information clearly and concisely.
  • A proactive, team-oriented mindset with the ability to collaborate across departments and contribute to a positive work environment.
  • Resilience and positivity to adapt to the fast-paced, dynamic retail sector.

Perks & Benefits:

  • A competitive salary of up to £30,000 per annum, commensurate with experience.
  • 30 days of annual leave, plus your birthday off.
  • An opportunity to work with a leading online furniture retailer, driving growth and innovation in the industry.

Location: Twickenham, London

Salary: £25,000 - £30,000 per annum

Job Type: Permanent, Full-Time, Monday-Friday, 9:00 AM - 5:30 PM



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