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Contact Management Centre Officer
2 months ago
We are seeking a highly skilled and motivated Contact Management Centre Officer to join our team at Hampshire and Isle of Wight Constabulary. As a Contact Management Centre Officer, you will be on the front line of policing, responsible for receiving emergency 999 and non-emergency 101 calls from members of the public.
Key Responsibilities- Complete detailed crime reports, ensuring all lines of enquiry are considered.
- Risk assess each call and decide on the best course of action.
- Create incidents for deployment by the Police Control Room.
- Handle a wide variety of enquiries from telephone and online contact.
- Ensure the public receives the required help and support, whilst handling sensitive and upsetting matters with empathy and a calm attitude.
- Able to remain calm and level-headed in high pressurised situations.
- Confident making difficult decisions.
- Able to manage multiple demands.
- Able to communicate clearly.
- Resilience.
- Competitive salary and highly rewarding career.
- Competitive pension scheme.
- Generous annual leave allowance.
- Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card.
- Excellent wellbeing support.
- Gym facilities at a number of our buildings.
- Fantastic career progression including development and secondment opportunities.
We offer a comprehensive training program to equip you with the knowledge and skills needed to excel in your role. The initial 5-week training period is classroom based and will include inputs on our computer systems and theory-based topics. You will then progress to a tutoring phase, taking live calls with the support of a dedicated tutor for up to 6 sets of shifts.
The Emergency Services Call Handling Apprenticeship is an additional benefit of the role and is open to all new starters who do not have prior experience of working in an emergency call handling environment. The Apprenticeship will be completed during work time and will take approximately 13-18 months to complete. On successful completion, you will receive a nationally recognised certificate in Contact Handling.
How to ApplyPlease follow the online application link to apply. You will be required to enter personal details, complete our screening questions and attach your CV. Please note that there is no requirement for you to complete the 'education history and 'employment history' sections of the application form as long as these two areas are detailed in your CV.
