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Contact Management Centre Officer

2 months ago

Southampton, Southampton, United Kingdom Hampshire County Council Full time
Contact Management Centre Officer

We are seeking a highly skilled and motivated individual to join our Contact Management Centre team as a Contact Management Centre Officer. As a key member of our team, you will be responsible for receiving and responding to emergency and non-emergency calls from the public, providing a high level of customer service and ensuring that the public receives the required help and support.

Key Responsibilities:
  • Risk assess each call and decide on the best course of action
  • Create incidents for deployment by the Police Control Room
  • Handle a wide variety of enquiries from telephone and online contact
  • Ensure the public receives the required help and support, whilst handling sensitive and upsetting matters with empathy and a calm attitude
Benefits:
  • Competitive salary and highly rewarding career
  • Generous annual leave allowance
  • Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card
  • Gym facilities at a number of our buildings
  • Fantastic career progression including development and secondment opportunities
Requirements:
  • Good customer service, communication and typing/IT skills
  • Ability to work in a fast-paced environment and make decisions under pressure
  • Ability to work a rotating shift pattern, including evenings and weekends
  • Ability to pass a Disclosure and Barring Service (DBS) check
What We Offer:

We offer a comprehensive training program, including a 5-week classroom-based training period and a tutoring phase, where you will work with a dedicated tutor to develop your skills and knowledge. You will also have access to a range of benefits, including a generous annual leave allowance, retail discounts, and gym facilities.

We are committed to providing a supportive and inclusive work environment, where you can develop your skills and career. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we would love to hear from you.