Insurance Customer Service Representative

2 weeks ago

Maidstone, Kent, United Kingdom Howden Insurance Brokers Ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Howden Insurance Brokers Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their insurance needs are met with professionalism and efficiency.

Key Responsibilities
  • Prioritize and handle all work promptly and accurately, ensuring timely completion of tasks and meeting deadlines.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Produce accurate and professional documentation at all times, maintaining high standards of quality and attention to detail.
  • Process adjustments rigorously, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Re-marketing exercises, ensuring timely and effective communication with clients.
  • Ensure the timely issuing of renewal documentation, maintaining our reputation for reliability.
  • Dealing with client payments in line with Howden procedures.
  • Actively participate in meetings and collaborative efforts as required to drive our ambitious goals.
Requirements
  • A minimum of 12 months' experience in customer service and administration within a financial service or insurance environment.
  • Comprehensive understanding of insurance products and services will be highly valued.
  • Familiarity with industry-specific software and tools is an advantage.
What We Offer

We offer a career that you define, with opportunities for growth and development in a dynamic and supportive environment. Our values include being brave, supporting each other, and making a positive difference at work and beyond. We are committed to providing reasonable accommodations to ensure that our positions align well with your needs.

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