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Insurance Customer Service Representative

2 months ago


Maidstone, Kent, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Howden Group Holdings. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Prioritize and handle customer inquiries and issues in a prompt and accurate manner.
  • Provide professional and courteous service to clients, responding to their queries and resolving issues in a timely and effective way.
  • Process customer transactions, including renewals, mid-term adjustments, and quotations.
  • Collaborate with internal teams to ensure seamless service delivery and resolve any issues that may arise.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • Minimum 12 months customer service experience.
  • Minimum 12 months administration experience.
  • Good technical insurance skills, with ability to learn and adapt to new systems and processes.
  • Excellent communication and interpersonal skills, with ability to work effectively with clients and internal teams.
  • Accuracy and attention to detail, with ability to process work quickly and efficiently.
About Us

Howden Group Holdings is a leading independent insurance broker, with a global presence and a reputation for excellence. We are committed to delivering exceptional service to our clients, and we are seeking a talented and motivated individual to join our team.

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity.