Claims Advisor

2 weeks ago


Manchester, United Kingdom The Talent Crowd Full time
Job Title: Claims Advisor

We are seeking a highly skilled Claims Advisor to join our dynamic team in Manchester city centre. As a Claims Advisor, you will play a crucial role in ensuring that new enquiries are handled promptly and efficiently, contributing to our ambitious growth targets.

Key Responsibilities:

  1. Input and update client details on our computer system.
  2. Gather data and input new claims and business enquiries.
  3. Proactively complete diary tasks to support the team, including work with referrers, third-party insurers, and medical agencies.
  4. Ensure attendance calls meet quality standards and that all key information is obtained and recorded.
  5. Work towards targets and deadlines with a focus on excellent customer service and urgency.
  6. Chase paperwork and outstanding case information professionally and promptly.
  7. Manage medical appointments in a timely manner, adhering to due process.
  8. Input and log insurance policies relative to client files.
  9. Communicate with witnesses in line with allocated workloads and due process.
  10. Undertake administrative tasks to support the business, including document redaction, bundle preparation, and telephone support.

Requirements:

  1. Exceptional customer service skills.
  2. Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  3. Strong organisational skills and attention to detail.
  4. Excellent telephone manner and fact-finding abilities.
  5. Ability to work well as part of a team.
  6. GCSE Maths and English at Grade C or above (or equivalent qualification).

This role is perfect for those who are detail-oriented, proactive, and passionate about delivering top-notch customer service. If you meet the criteria, consider this rewarding position in the heart of Manchester.


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