Healthcare Navigator

2 months ago


Ipswich, Suffolk, United Kingdom Practice Plus Group Full time
About the Role

We are seeking a skilled and compassionate Healthcare Navigator to join our team at Practice Plus Group. As a valued member of our Integrated Urgent Care division, you will play a critical role in providing exceptional patient care and support.

Key Responsibilities
  • Assess and triage patient calls to determine the level of care required
  • Provide empathetic and informed support to patients, ensuring they receive the right care at the right time
  • Work collaboratively with our clinical team to ensure seamless patient care
  • Participate in ongoing training and development to enhance your skills and knowledge
What We Offer
  • A competitive hourly rate of £11.48
  • Enhancements for night and weekend shifts
  • Fully paid accredited training
  • 33 days annual leave, including bank holidays
  • Opportunities for career progression and professional development
  • A range of benefits, including a pension scheme, life assurance, and employee assistance program
Training and Development

To become a licensed operator, you will receive comprehensive training on our NHS Pathway system, a highly advanced telephone triage tool. You must be able to attend every day of your training for course completion.

We offer both full-time and part-time classroom-based courses, which run for 4-6 weeks. Our next available dates are:

  • Saturday 7th September (part-time)
  • Monday 9th September (full-time)
  • Monday 7th October (full-time)
  • Saturday 19th October (part-time)


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