Banquet Floor Manager
4 days ago
About the Role:
We are seeking a highly skilled and experienced Conference and Banqueting Floor Manager to join our team at the Hilton London Metropole Hotel. As a key member of our events team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of all conference and banqueting events.
Key Responsibilities:
- Manage all conference and banqueting floor operations, ensuring seamless execution of events and exceeding customer expectations.
- Maintain exceptional levels of customer service, responding promptly to guest inquiries and resolving any issues that may arise.
- Ensure compliance with brand standards, maintaining the highest level of quality and attention to detail in all aspects of event delivery.
- Evaluate guest satisfaction levels, identifying areas for improvement and implementing changes to enhance the overall guest experience.
- Stay up-to-date with industry trends and propose innovative ideas to enhance the range and quality of conference and banqueting services.
- Optimize sales and contain costs, identifying opportunities for growth and implementing strategies to achieve business objectives.
- Maintain effective communication and work relationships with internal stakeholders, external customers, and suppliers.
- Ensure ongoing training and development of staff, promoting a culture of excellence and continuous improvement.
- Manage staff performance issues, adhering to company policies and procedures.
- Assist other departments as needed, demonstrating a collaborative and flexible approach to work.
About Us:
Hilton Worldwide, Inc. is a leading global hospitality company, committed to delivering exceptional guest experiences and creating unforgettable memories. As a Conference and Banqueting Floor Manager, you will be part of a dynamic team that is passionate about delivering exceptional service and exceeding customer expectations.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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