Client Support Specialist

4 days ago


Swindon, Swindon, United Kingdom Vets for Pets Full time

Are you passionate about delivering exceptional service and working in a collaborative team environment?

Our Newark Practice is looking for a Client Care Advisor to join our team

Your primary focus will be providing an exceptional service to our clients and their pets, ensuring a seamless experience and fostering strong relationships with our practice team.You will be the welcoming face for our clients and their pets, providing guidance and support while managing payments and future bookings with confidence.Coordinating the smooth running of day-to-day routines using our online booking system is crucial, so computer literacy is a must.

This is a Part Time Position working Wednesday & Thursday (Hours between 08:30am-19:00pm) and alternate Saturdays (Set shift of 08:30am-17:00pm)

The attributes required:

You will be the friendly and approachable face for our clients and their pets, providing a personalized experience and ensuring their absolute satisfaction.You will stay up-to-date with practice services and be able to provide guidance to our clients, ensuring they receive the best possible care for their pets.You will be calm, attentive, and focused on meeting the needs of our clients and their pets, providing a welcoming and friendly atmosphere in the practice.You will bring enthusiasm and drive to your role, sharing your passion for delivering exceptional service and caring for animals.You will be able to deal with a variety of situations, from comforting a client with bad news to sharing in the joy of a new puppy's first visit.

In return, we offer a range of benefits, including a 20% discount at our practices, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

We value diversity and inclusion, and we encourage our colleagues to be themselves, reflecting the diversity of the communities we serve.



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