HR Operations Manager

1 month ago

Gloucester, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time
Job Title: HR and Business Operations Manager

This is an exciting opportunity to join the People and Organisational Directorate as we continue to develop a strong brand of consultancy, support, and challenge to our customers. The successful candidate will provide leadership, management, and ongoing development to the People Advisory Team, ensuring it provides a consistent, professional, and effective first-level HR service to the Trust.

Key Responsibilities:
  • Act as the front-line contact for key stakeholders, building effective working relationships and promoting positive and timely communication with internal and external partners, staff-side colleagues, and other partners.
  • Develop a strong brand of challenge, support, and consultancy to line managers.
  • Provide robust and effective day-to-day line management for the People Advisory Team, supporting and developing staff, carrying out 1-1s and appraisals, ensuring appropriate service delivery at all times through liaison with operational and clinical colleagues and managers.
  • Authorised signatory for the People Advisory Team, including overtime, bank, and agency expenditure and purchase of some assets, equipment, and supplies.
  • Provide subject matter expertise to Trust management on complex and sensitive issues in accordance with best practice, policies, and procedures, legislation, and NHS guidance and initiatives.
  • Model good employee relations, supporting managers in effective implementation of HR policy, including formal hearings and representing the Trust at Employment Tribunal.
  • Develop and lead on specific Employee Relations initiatives, projects, and systems. Develop and implement policies to support the overall People & OD strategy.
  • Liaise with the Leadership & Organisational Design (L& OD) team in order to support the routine provision of HR advice with a programme of relevant and focused training for managers and HR staff.
  • Manage key Employee Relations projects to ensure that deadlines are met, prioritising and delegating where appropriate and evaluating success.
  • Liaise and collaborate with solicitors engaged by the Trust in response to early conciliation, arbitration, and Employment Tribunal referrals, ensuring that all relevant documentation is provided and providing testimony in writing or in person as required by the case.
  • Ensure that a culture of continuous professional development is fostered and supported within the People Advisory Team to ensure opportunities for progression and professional accreditation.
  • Contribute to and validate relevant management digital toolkits as requested by L& OD.
  • Collaborate with HR Business Partners to escalate relevant Employee Relations casework and identify relevant trends within their respective directorates.
  • Support the managers and teams with highly complex disciplinary and capability issues, conflict, and team development, attendance management, and dignity at work issues.
  • Collaborate with HR Business Partners where necessary in respect of organisation change management, ensuring effective consultation processes are followed in line with employment law and best practice.
  • Research and interpret existing and emerging employment legislation, case law, and policy information to inform and advise managers within the Trust, including contributing to the HR Policy Group as required.
  • To devise and deliver management briefing sessions, workshops, and equivalent as agreed with the HR Business Partners and the Associate Director of HR and Resources.
  • To take lead responsibility for key aspects of HR activity as agreed with the HR Business Partners or the Associate Director of HR and Resources.
  • Provide regular feedback to the Associate Director of HR and Resources on escalating potential serious operational issues or organisational risk.
  • Responsible for the maintenance and optimal use of the employee relations casework system, ensuring appropriate records are maintained, reviewed, and updated in accordance with data protection legislation and best practice guidance.
  • Responsible for the development and production of key employee relations reports from the employee relations casework system and ESR for the HR Business Partners, wider People & OD team, and Divisional colleagues as required, ensuring these are produced and disseminated in accordance with the agreed timescales and data protection requirements.
  • To support risk management for the department and the Trust by identifying, implementing, and maintaining controls, contingencies, and actions.
  • Establish and monitor controls in all aspects of service delivery to ensure compliance with national and legislative requirements, standards, and regulations.

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