Estée Lauder Counter Manager
3 days ago
Job Summary: We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets.
About the Role: As a Counter Manager, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.
Key Responsibilities:
- Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets.
- Create and execute an agile business plan to recruit and retain customers.
- Develop and implement strategies to drive sales growth and customer engagement.
- Manage inventory, facilities, and cash reconciliation.
- Collaborate with the team to create and execute in-store events.
- Provide exceptional customer service and relationship management.
Requirements:
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment.
- Experience setting sales and customer service targets, sales analysis, and staff scheduling.
- Previous retail operations experience including inventory and facilities management and cash reconciliation.
- Proven track record of leading, coaching, and developing a team to succeed.
- Experience of creating and executing in-store events.
- Flexible availability across days/hours.
- Proficient in Microsoft office.
- Proof of right to live and work in the country.
What We Offer:
- Competitive industry salary.
- Commission scheme eligibility.
- Annual Leave & Family Leave.
- Product discount/Staff Product Concession monthly credit spend allowance.
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
- Benefits platform with exclusive discounts and offers.
- Work Life Connections – Employee Assistance Programme.
- Extensive Training & development offering.
About Estée Lauder Companies:
Estée Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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