Credit Controller

5 days ago

Gloucester, Gloucestershire, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

We are seeking a highly skilled Credit Controller to join our team at Ecclesiastical Insurance Group. As a Credit Controller, you will play a crucial role in providing an effective professional credit control service to the business, maximizing performance and contributing to company goals.

This is an exciting opportunity to develop your career and become an integral part of a dynamic and innovative organization. You will have the chance to work with a talented team and contribute to the success of our business.

Key Responsibilities
  • Maintain Accurate Records: Maintain up-to-date worksheets to provide performance figures and effectively manage collection activity to maximize cash collection and minimize bad debt in line with KPIs.
  • Communicate Effectively: Communicate and liaise with internal and external contacts, providing a prompt and accurate service to maximize efficiency and meet cash collection and overdue targets.
  • Identify and Escalate Issues: Identify and adhere to all Vulnerable Customer policies, apply Forbearance policy, and provide required MI to ensure FCA compliance. Promptly and accurately escalate credit issues as appropriate to minimize the potential for bad debt.
  • Produce Reports: Produce Regional/Direct reports highlighting credit performance results and key issues and attend monthly meetings to present these to the Regional Directors/Direct Team Managers.
  • Assist with Ad Hoc Projects: Assist as required with ad hoc projects.
Requirements
  • Experience in Credit Control: Ideally experience within a credit control role, preferably in the financial services industry. Full training will be given, so we will consider applications without relevant experience.
  • Effective Negotiation Skills: Effective negotiation skills utilized with brokers, customers, underwriters, and Sales.
  • Relationship Building: Effective relationship building with intermediaries and customers.
  • Teamwork: Ability to work within a small team, working flexibly as the workload requires, covering various areas of the team to provide holiday/sickness cover.
  • Familiarity with Regulations: Familiar with direct debit collections, rules, and regulations for BACS, SEPA, Consumer Credit Act, Consumer Credit Directive, and Premium Finance regulations.
What We Offer
  • Competitive Salary: A competitive salary - let's discuss it.
  • Group Personal Pension: Group Personal Pension - up to 12% employer contribution.
  • Annual Bonus Scheme: Generous annual bonus scheme up to 24%.
  • Annual Leave: 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
  • Health and Wellbeing Benefits: An array of health and wellbeing benefits, including private healthcare, income protection, and life assurance.
  • Personal Grant: Up to £300 annual personal grant to a charity of your choice.
  • Volunteering: Encouraged to take at least one volunteering day per year.
  • Employee Assistance Programme: Employee Assistance Programme.
  • Study Support: Full study support to gain professional qualifications.

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