Product Governance Specialist

3 weeks ago

London, Greater London, United Kingdom Gallagher Full time
About the Role

Gallagher is seeking a Product Governance Specialist to join our global brokerage team. As a key member of our team, you will play a crucial role in ensuring our products and services meet the highest standards of customer protection and regulatory compliance.

As a Product Governance Specialist, you will be responsible for analysing and assessing our product portfolio, identifying potential risks, and implementing measures to mitigate those risks. Your expertise in the UK insurance market and knowledge of customer duty of care regulations will be instrumental in shaping our product governance framework.

Key Responsibilities

  1. Conduct comprehensive analysis of our product portfolio to ensure adherence to the highest levels of consumer protection.
  2. Work with the Product Governance team to ensure business units are compliant in respect of New Product development and Existing Product changes.
  3. Assist with identification and implementation of Product Governance controls, and ensure our processes and best practice are appropriately documented.
  4. Be integral to the Product Review process at Gallagher Retail, ensuring Product Assessments are completed annually or as required, and all products go through regular risk reviews.
  5. Collaborate with cross-functional teams, including Legal, Compliance, and Product Development, to ensure compliance with regulatory requirements.
  6. Develop and implement product governance policies and procedures to ensure adherence to Consumer Duty regulations.
  7. Monitor industry trends and regulatory changes related to customer duty of care and provide recommendations for necessary adjustments to our product offerings.
  8. Conduct regular audits and reviews to assess the effectiveness of our product governance framework.
  9. Collaborate with internal stakeholders to ensure that customer feedback and complaints are appropriately addressed and incorporated into product governance processes.
  10. Provide training and guidance to internal teams on customer duty of care regulations and best practices.
  11. Stay up-to-date with industry best practices and emerging trends in Consumer Duty and other relevant regulatory obligations to continuously improve our product governance framework.

About You

  1. Proven experience in product governance, compliance, or a similar role within the UK insurance market.
  2. Analytical skills with the ability to assess complex information and identify potential risks.
  3. Ability to work independently and manage multiple projects simultaneously.
  4. Professional certifications in product governance or compliance (desired but not mandatory).

What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

  1. Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
  2. Defined contribution pension scheme, which Gallagher will also contribute to.
  3. Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
  4. Health cash plan or Private medical insurance.
  5. Employee Stock Purchase plan, offering company shares at a discount.
  6. Share incentive plan, HMRC approved, tax effective, stock purchase plan.
  7. Critical illness cover.
  8. Discounted gym membership, with over 3,000 gyms nationally.
  9. Season ticket loan.
  10. Access to a discounted voucher portal to save money on your weekly shop or next big purchase.

Our Commitment to Inclusion and Diversity

Gallagher is committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We believe that our differences are a strength and that our unique perspectives and experiences make us a better business.

We are Disability Confident Committed and have pledged to make sure our recruitment process is inclusive and accessible. We also believe in equal employment opportunity and prohibit any form of discrimination based on protected characteristics.

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