Service Request Specialist

3 days ago


Ivybridge, Devon, United Kingdom AEP Compressed Air Technologies Ltd Full time

About the Job:

AEP Compressed Air Technologies Ltd is a leading provider of compressed air solutions, and we are seeking a skilled Service Request Specialist to join our team. As a Service Request Specialist, you will play a critical role in ensuring seamless communication and efficient resolution of issues.

Key Responsibilities:

  • Coordinating Service Requests: Coordinate service requests, schedule appointments, and maintain accurate records.
  • Scheduling Engineer Work: Consult with the Depot Manager and Coordinator and plan and book engineer's work in accordance with service schedules and projects.
  • Managing Parts Inventory: Check parts are in stock for service visits/remedial works and, where necessary, liaise with purchasing or sourcing and order parts by obtaining a quote from the supplier.

Skills and Qualifications:

  • Administrative Expertise: Proficiency in Microsoft Office and Microsoft Outlook calendar management, as well as experience in an office environment.
  • Customer Service Skills: Excellent communication skills and strong phone etiquette are essential for this role.
  • Computer Proficiency: Familiarity with industry software, including QuickBooks and Google Suite, would be beneficial.

Salary Range: £25,000 - £35,000 per annum

Benefits: Our company offers a competitive salary, excellent benefits package, and opportunities for professional growth and development.



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