Retail Banking Operations Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom ea Change Full time

About ea Change:

We are a dynamic organisation dedicated to delivering exceptional results in the retail banking sector. Our mission is to empower individuals to achieve their full potential, while driving business growth through innovative solutions.

Job Description:

We are seeking an experienced Lending Operations Team Leader to join our team. As a key member of our leadership team, you will be responsible for leading a team of lending support officers, providing guidance and mentorship to ensure the smooth operation of lending processes. Key responsibilities include designing and implementing new procedures, collaborating with stakeholders to drive business growth.

Key Responsibilities:

  • Lead and manage a team of lending support officers;
  • Design and implement new procedures to improve lending processes;
  • Collaborate with stakeholders to drive business growth;
  • Provide guidance and mentorship to lending support officers;
  • Maintain accurate records and reports as required.

Requirements:

To be successful in this role, you will need:

  • Strong leadership and team building skills;
  • Excellent communication and stakeholder engagement skills;
  • Proven experience in a Lending Operations role;
  • CeMap qualification (desired);
  • Financial Services knowledge, preferably Residential and Buy-to-Let Mortgages;
  • Experience working in growing organisations an asset.

What We Offer:

In return for your hard work and dedication, we offer a competitive salary package, excellent benefits, and opportunities for professional growth and development in a dynamic organisation.



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