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Hospitality Porter

2 months ago

Reading, Reading, United Kingdom RBH Hospitality Management Full time
About the Role

We are seeking a highly motivated and customer-focused Hospitality Porter to join our team at Crowne Plaza Reading. As a key member of our Conference and Banqueting team, you will play a vital role in delivering exceptional service to our guests and colleagues.

Key Responsibilities
  • Assist guests at all times, providing a warm and welcoming experience.
  • Support colleagues and other departments to create a seamless and efficient service.
  • Set up and clean meeting rooms, toilets, and public spaces to meet business demands.
  • Actively support other departments and provide assistance when needed.
  • Deliver excellent customer service, demonstrating a positive 'can do' attitude and a willingness to learn.
  • Ensure all security measures are strictly enforced during the evening.
Requirements
  • Excellent communication and teamwork skills.
  • A positive and proactive approach to customer service.
  • Ability to work flexibly and adapt to changing situations.
  • Basic knowledge of hotel operations and procedures.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • Discounted hotel room rates and free meals on duty.
  • Uniforms and free staff parking.
  • Training and development opportunities.