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Night Porter

1 month ago

Reading, Reading, United Kingdom Greene King Full time
{"Job Title": "Night Porter", "Job Description": "

At Greene King, we're committed to providing our guests with a safe and secure environment. As a Night Porter, you'll play a vital role in ensuring the hotel's safety and security protocols are in place and followed.

Responsibilities:

  • Provide exceptional customer service to guests, ensuring their stay is comfortable and enjoyable.
  • Be the first point of contact for late arrival check-ins and walk-ins, providing a warm welcome and ensuring a smooth check-in process.
  • Ensure guest and business safety and security is top priority at all times, responding promptly to any incidents or concerns.
  • Evacuate all guests and team members from the hotel safely and quickly in the event of a fire or other emergency.
  • Answer telephone enquiries and deal with customer complaints in a professional and courteous manner.

Requirements:

  • A positive can-do attitude and a willingness to learn and expand your skills.
  • A great eye for detail, ensuring every aspect of the hotel's safety and security is maintained.
  • A passion for delivering exceptional customer service and making every guest feel welcome.
  • A team player with excellent communication skills.

We offer a competitive salary, tronc payments, and pension contributions, as well as a range of benefits including discounts on food and drink, access to our employee assistance program, and opportunities for career development and progression.

", "Company Description": "Greene King is a leading hospitality company with a rich history and a commitment to excellence. We're passionate about providing our guests with a unique and memorable experience, and we're looking for talented individuals like you to join our team."}