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Customer Service Specialist
2 months ago
Job Title: Customer Service Specialist
Job Summary:
We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Siemens Healthineers. As a Customer Service Specialist, you will be responsible for installing, troubleshooting, repairing, and maintaining medical devices to a high standard, as well as addressing customer needs promptly and professionally.
Key Responsibilities:
- Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates, and installation of Siemens Healthineers products within your designated product range.
- Ensure material parts are processed in accordance with policy.
- Maintain all test equipment, tools, and company property in good and working order.
- Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
- Maintain good communications and team working with all Managers and Colleagues.
- Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies, and regulatory requirements at all times.
- Identify any opportunities to improve efficiency and effectiveness of team processes.
- Complete personal administration and company mandatory training in a timely and accurate manner.
- When applicable, provide out-of-hours technical service support and complete individual mandatory weekend working provision.
- Work as part of a multidisciplinary team within customer services to ensure our company values are achieved.
Requirements:
- HNC/HND in an Electronics or Engineering related field.
- Ideally, you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment.
- You will also be required to have strong IT, Microsoft Office, and Networking Infrastructure skills.
- Your customer-facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors, and suppliers.
- You must hold a full UK driving license.
What We Offer:
- Generous pension contribution.
- Company vehicle.
- 26 days holiday + bank holidays.
- Bonus and share scheme.
- Access to our flexible benefits from private medical insurance to financial guidance.
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year.
- Support from our 24/7 employee assistance programme.
- Access to career development via apprenticeship levy to achieve external qualifications.
