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Facilities Operations Manager

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Birmingham, Birmingham, United Kingdom Pertemps Network Group Full time
Job Summary

We are seeking a highly skilled and experienced Facilities Operations Manager to join our team at Pertemps Network Group. As a key member of our facilities management team, you will be responsible for managing and assuring Hard and Soft FM services for our estate.

Key Responsibilities
  • Manage and oversee the delivery of Hard and Soft FM services, ensuring effective service delivery and compliance with Health and Safety regulations.
  • Work closely with customers, industry partners, and other stakeholders to ensure service delivery and meet customer needs.
  • Deputise for the Estate Manager as required and act as the primary contact for internal and external stakeholders.
  • Oversee maintenance and billable works, ensuring customer needs are met and standards are maintained.
  • Support program and contract management, including project development and monitoring.
Requirements
  • Experience of working with customers to identify and quantify needs in a Hard FM environment.
  • Good interpersonal skills and experience in customer relationship & stakeholder management.
  • Experience in appraising the standards of works and ability to identify and escalate to Estate Manager any concerns.
  • Support the review and monitoring of progress of Billable Works.
  • Experience in Hard FM environment and customer relationship management.
  • Strong interpersonal and stakeholder management skills.
  • Willingness to obtain in-house industry specific training and qualification within 12 months.
Professional Behaviours
  • Collaborating & Partnering
  • Managing a Quality Service
  • Communicating and Influencing
  • Changing and Improving
  • Delivering at Pace
Additional Information
  • Regular site visits with occasional UK-wide travel.
  • Security Check (SC) level and DBS check required.
  • Willingness to pursue professional membership or equivalent experience.