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Shift Leader
4 weeks ago
About the Role
We are seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that customers receive excellent service, and that our team members are supported and empowered to deliver their best work.
Key Responsibilities
- Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
- Support your colleagues, ensuring they deliver daily priorities and take regular breaks
- Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
- Be the go-to person for colleagues in the absence of a manager for day-to-day queries
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Requirements
- Be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- Be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- Be comfortable taking the lead, and overseeing the store in the absence of your Manager
- Be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- Be motivating, so you can inspire your team to deliver beyond expectations
What's in it for you
We offer a range of benefits, including:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us
We are a leading retailer committed to serving our customers, communities, and planet a little better every day. We believe in creating a workplace that is inclusive, supportive, and empowering for all our colleagues. We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
