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Customer Service Representative
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We are seeking a skilled Customer Logistics Administrator to join our team at Molton Brown Limited. As a key member of our Customer Logistics Team, you will play a vital role in managing order entries, interacting with internal and external customers, and providing prompt, accurate, and courteous responses.
Key Responsibilities- Order Entry and Management: Process orders within customer Service Level Agreements (SLAs), liaise with the warehouse on delivery and packing requirements, and produce and send proforma invoices, credits, and debits to customers as needed.
- B2B Account Management: Assist with all aspects of B2B account management, including order tracking, product support, and returns.
- Communication and Support: Exhibit strong communication skills both internally and externally, ensuring seamless interactions and providing support to the rest of the Customer Logistics Team as needed.
- Education and Experience: Minimum GCSE and A-level education, with at least 2 years of customer service experience and familiarity with B2B sales.
- Skills and Knowledge: Ability to prioritize workload, deliver on deadlines, and build strong relationships. Accuracy and attention to detail are essential. SAP knowledge is desired but not essential; proficiency in Microsoft applications is required.
- Language and Communication: Strong internal and external communication skills with excellent English language proficiency.
