Customer Service Ambassador
3 weeks ago
We're seeking a talented Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities
• Take inbound calls from customers regarding their life assurance, savings, investments, or pension plans.
• Provide comprehensive support to customers, ensuring a seamless experience during critical moments.
• Collaborate with colleagues to resolve customer queries and concerns.
• Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
What We Offer
• Competitive benefits package, including 31 days annual leave and a discretionary bonus scheme.
• Opportunities for career development and growth within Diligenta.
• A supportive and inclusive work environment, with a focus on employee wellbeing.
• Access to a range of employee benefits, including a contributory pension scheme and cycle to work scheme.
Requirements
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficient in Microsoft Office and able to learn new IT applications quickly.
• Passionate about delivering exceptional customer service and exceeding customer expectations.
About Diligenta
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We're proud to work with well-known brands, including Lloyds Banking Group, The Phoenix Group, and Standard Life, to deliver exceptional customer service to millions of customers. Our innovative technology solution enables us to make a positive difference to the lives of our customers, and we're excited to welcome new colleagues to our team.
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