Content Strategy Manager

2 weeks ago


Manchester, United Kingdom CV-Library Full time

About CV-Library

CV-Library is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. Our pioneering shared-value insurance has helped 7+ million members access our unique health insurance and healthy living programme.

Job Title: Brand Content Lead

We are seeking an experienced Brand Content Lead to join our team in Vitality Stockport Office. As a key member of our Direct to Business Lead Generation team, you will be responsible for managing your team's performance, ensuring they meet their daily targets and KPIs with consistent quality.

Key Responsibilities:

  1. Facilitate change and promote ongoing improvement within the department
  2. Coach team members to reach their full potential and support with their development areas
  3. Lead the team to meet and exceed agreed KPIs
  4. Ensure we hit every goal with excellence
  5. Support with the recruitment of new team members
  6. Keep track of timekeeping and manage sickness efficiently
  7. Hold one-on-one performance reviews to identify growth areas
  8. Perform call observations and offer constructive feedback
  9. Create, lead and document productive team meetings
  10. Help to shape and deliver the department's strategic plan

What You'll Need:

  • Excellent communication skills
  • Experience in leading a team within a contact centre environment
  • The ability to adapt and drive your team through change management in a positive way
  • Experience of working toward and exceeding monthly sales targets

What We Offer:

  • Bonus schemes that regularly reward your performance
  • A pension of up to 12% – we match your contributions up to 6% of your salary
  • Award-winning Vitality health insurance with its own set of rewards and benefits
  • Life assurance – four times annual salary

This role offers a competitive salary of £45,000 per annum, plus additional benefits and opportunities for career advancement.


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