Social Community Manager

3 days ago

Manchester, United Kingdom The Content Emporium Full time

SOCIAL COMMUNITY MANAGER Bristol, UK | £17 per hour | part time | permanent / freelance considered This is a remote role.
Candidates must be UK-based and able to work weekend shifts on Saturdays, Sundays or both.
Advertised 10th December 2024.
Closing date: 18th December 2024 About The Content Emporium At The Content Emporium we offer a high level plug-in content marketing support to comprehensively fill the gaps in the skills and resources that large brands have in-house.
With a team of 46 strategic, creative experts, we offer a vast suite of services, including strategy, design, copywriting, social content creation, photography, community management, motion graphics and much more.
From Instagram reels and TikTok management to email marketing and print magazines, we deliver a wide range of engaging content services.
Unlike some larger agencies we fully integrate with our clients' marketing departments to add real value every day.
Why we are hiring We currently serve a diverse client base, from FTSE 100 property giant Landsec to ambitious smaller businesses like The British Blanket Company and national food service group Caterfood.
We've retained our largest client, Landsec, for 15 years and we now run the digital marketing for 17 of their shopping centres including Bluewater and Gunwharf Quays.
We have ambitious plans for 2025 and we need two additional Social Community Managers to support the delivery of community management across TikTok, Instagram, Facebook, X and YouTube.
Some content editing and copywriting for social and websites will also be required.
It's an exciting time to come aboard The role We're seeking Social Community Manager to join our extensive social media team.
You will need to have your finger on the pulse when it comes to social media, have a deep understanding of TikTok, Instagram, Facebook and YouTube, understanding the platforms themselves and the third-party tools (in our case Sprout Social) that can be used to manage incoming messages and outbound engagement.
You will ensure that our client service levels are met with timely, accurate and personality-led community management.
This is a role that involves shift-based and weekend and evening work as standard, so the ability and willingness to work outside the standard 9-5 Monday to Friday is essential.
Responsibilities to include (but not limited to); Community Management: Use the Sprout Social inbox to efficiently and accurately deal with all incoming DMs, comments and tags/mentions on our client accounts.
Pro-actively engage with relevant accounts in the TikTok and Instagram apps themselves.
Engage with mentions, geo-tags and content from relevant complementary accounts.
Escalate crisis situations and follow protocol in relation to these.
Use social listening and brand monitoring tools within Sprout Social to spot crisis situations early on, and report back to others when appropriate.
Editorial tasks: Check our Trello workflow management boards and complete any tasks that have been requested during your shifts.
These might be on social media of the client websites.
Share content to Instagram stories, adding suitable text and links.
Account hygiene tasks: You may need to perform tasks such as editing Instagram highlights, changing social covers / headers or updating LinkTrees.
The ideal candidate will have: Some experience with social media marketing, ideally with an agency or brand Knowledge of TikTok, Instagram and YouTube, with a sense of how to engage an audience on all of those channels.
Excellent communication, writing, organisation and tech skills.
The ability to work alone and come up with solutions.
Great attention to detail and a reliably high standards of work Passion for social media communities and social-first content, with a keen eye for what success looks like in those spaces.
Advanced internet research and problem solving skills Ability to write accurate copy Benefits This is a part-time role with a salary of £17 per hour for an assumed 20 hours per week (hours negotiable).
Hours are flexible and organised via shift patterns, but must include 2pm to 9pm on Sundays and Mondays as standard, although some flexibility to these hours may be possible.
All full time employees get 25 days paid holiday per year in addition to all bank holidays, so part time employees would get a pro-rata allocation.
Employees are auto-enrolled into our pension scheme if pay crosses the legal enrolment threshold.
This is a fully remote role.
The application process Please submit a CV and cover letter to tashsmurthwaitethecontentemporium.co.uk with the subject line 'Social Media Community Manager December 2024'.
Deadline: Wednesday 18th December 2024 (11.59pm) Video call interviews: Friday 20th to Tuesday 24th December 2024 – we can arrange a mutually convenient time.
An in-person 2nd interview will follow.
Please apply early as we reserve the right to close this vacancy early should we find a suitable candidate.
Job start date: ASAP after that depending on the successful candidate's circumstances Our commitment We are actively trying to create an inclusive and diverse environment.
All applicants will be considered for employment based on suitability for the role alone and without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, neurodiversity or disability status.
Please let us know if there's anything specific we can do to make your application process easier for you.

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