Social Value Advisor
6 months ago
**Who are we?**
We’re a company on a mission to deliver £100bn in social value to help people, places and the planet thrive. We launched in 2014 and within a short time have become the market leader in measurement and reporting of social value in the UK. The market is still emerging but is growing very rapidly. We have recently received Series B investment to further scale the business, both in the UK and internationally.
We provide our customers with a suite of user-friendly, online collaboration tools that enable our clients in the public, private and voluntary sectors to work together to deliver social value. Our core offering is an evidence-led social value measurement framework, called the Social Value TOM System (Themes, Outcomes and Measures). We not only provide a platform, but our proposition spans a consultancy division, as well as a new social value learning academy.
To date we have unlocked over £24bn of social value through our customer relationships.
**Role Summary**
We are looking for someone to come and join a growing team within a growing business The Customer Success Client Services division at Social Value Portal (SVP) supports our members to measure, manage and maximise their social value reporting using our portal and National TOM System Framework.
Members that we are currently working with include Balfour Beatty, Accenture, Morgan Sindall, Bristol City Council, STAR Procurement, Vodafone, Wilmott Dixon and many other Public & Private organisations.
**Requirements**:
**What we need**
Further responsibilities will include:
- Client relationship engagement with a range of Members [Private Sector organisations] to actively monitor project utilisation to ensure the social value committed and delivered £ input is increasing within Contract Management
- Provide member support on ITT training and creation
- First line support for all areas of platform and Tom System advisory
- Drive platform adoption and project utilisation by demonstrating best-practice usage of the National TOM System and reporting through the Portal
- Provide TOM system mapping supporting the use of the right measures to meet the members project requirements and required social value measurement outcomes
- Provide ongoing training and support on the portal and Tom System with online demo and training sessions to ensure customer proficiency
- Interface with our technical support team on platform and TOM System technical escalations
- Promoting the use of 24/7 Self-Serve online resource centre and real time/on demand reporting
- Regular engagement with the SAMs on Member health, highlighting key areas for upsell and growth opportunities following operational meetings with Members
- Work collaboratively with teams within SVP to provide member-feedback and drive improvement to process and product
- Highlight areas for growth to the SAM to ensure opportunities from the close interaction with the client are not missed, ensure these are registered within Salesforce for traceability
**What you will bring**
This the essential stuff:
- 1-2 years’ experience working in similar customer facing roles, knowledge of social value or impact measurement frameworks are a bonus
- Experience within a customer operations role and using telephony tools to communicate effectively with clients and resolve issues quicker by using outbound telephony
- Excellent communication skills and comfortable leading client presentations and meetings using online social platforms - Teams, Zoom
- Customer success and service or project coordination background with experience in engaging in key client relationships (ideally within the tech and/or sustainability industries) is highly desirable
- You will be a proactive self-starter who is eager to learn, and raring to go
- You will have a head for data; you’re comfortable with data analysis, online and within excel spreadsheets
- You have excellent time management skills with an ability to forward plan, work through tasks proactively and to deadline
- You’re highly organised with strong analytical and writing skills
- Quality communication goes without saying; your written and verbal comms are second-to-none
- Your confidence makes liaising with senior client contacts a breeze
- You are curious and creative; always coming up with new ideas
- You have vast experience with Excel, Word and PowerPoint
- You have experience using Salesforce CRM platform, or others that you can demonstrate your understanding of
**Benefits**
**What we offer**
Social value is at the heart of everything we do, which is reflected in how we reward our team. We provide opportunities to give something back through volunteer programmes, we offer flexible working to provide a healthy work/life balance, and we have a focus on health that helps you to feel your absolute best.
- **Competitive salary of £28-38k base (depending on experience)**:
- Industry-leading initiatives in social value, including 6 paid volunteering
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